Customer Experience Professionals Association
Year Founded: 2011
Description:
Customer Experience Professionals Association (CXPA) is a membership-based professional organization dedicated to advancing the customer experience field through networking, education, and the exchange of best practices. It supports professionals in creating and improving customer-centric strategies across industries. Common job titles among members include Customer Experience Manager, CX Strategist, Service Design Lead, Customer Insights Analyst, and Customer Success Manager. Most professionals come from the retail, technology, hospitality, and healthcare industries.
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