Client Participation Terms and Conditions for JobStars USA LLC.

Resume Writing Services

You understand and agree that by purchasing JobStars Resume Writing Services you are agreeing to initiate the Resume Writing process by logging into the client portal to complete the introductory questionnaire. The Resume development process will require your active involvement in answering questions and reviewing documents to provide your Resume Writer with applicable information to be included in your document(s).

Getting Started:

  • Visit the Resume Writing page to select your desired service(s).
  • Proceed to the Cart and follow the instructions to make your payment, all major credit cards accepted.
  • When the order is placed successfully you will receive an email confirming your order and an e-receipt.
  • Within 24 hours you are emailed an invite to access the client portal to complete the introductory questionnaire.
  • After completing the introductory questionnaire a telephone intake call is scheduled.
  • The first drafts of your Resume (and supporting documents) are uploaded into the client portal within 5 business days after completion of the telephone intake call.

Resume Writing Process:

The Resume Writing process is primarily executed through written revisions – however, telephone conversations are certainly available upon request. We encourage your feedback and value your participation.

  • JobStars promises to deliver first drafts of Resume and supporting documents within 5 business days, after the introductory questionnaire and follow-up questions are completed.
  • JobStars promises to deliver all Resume draft revisions within 3 business days of receipt from client.
  • After first draft delivery clients have a 30-day window to request edits and revisions to the documents.
  • Final copies (MS Word & PDF) are delivered electronically after the client gives final approval, or after 30 days have passed since the delivery of your first drafts (whichever comes first).
  • RUSH service on the Silver and Gold packages does not equate to the entire process being expedited. It only refers to the Resume portion being expedited.

Refund Policy:

  • A refund is available only if requested within 30 days of purchase date and before the Resume Writing process begins.
  • After the Resume Writing process begins, a refund is no longer available.
  • Officially, the Resume Writing process begins after the introductory questionnaire is completed.
  • No refund is available beyond 30 days from the original purchase date (regardless of questionnaire status).
  • All sales are final after 30 days from purchase date.
  • JobStars reserves the right to deny or refuse to grant a refund after the Resume Writing process begins.
  • No guarantee is made regarding employment, job offers, or any other performance-based measures.
  • All refunds are subject to 3% withholding to account for PayPal’s policy on transaction fees for sellers.

Job Seeker Services

You understand and agree that by purchasing JobStars Job Seeker Services you are agreeing to initiate the Job Concierge process by logging into the client portal to complete the introductory questionnaire. The Job Concierge process will require your active involvement in providing information and corresponding with your dedicated Job Concierge to execute your job search campaign effectively.

Getting Started:

  • Visit the Job Concierge page to select your desired service(s).
  • Proceed to the Cart and follow the instructions to make your payment, all major credit cards accepted.
  • When the order is placed successfully you will receive an email confirming your order and an e-receipt.
  • Within 24 hours you are emailed an invite to access the client portal to complete the introductory questionnaire.
  • After completing the introductory questionnaire a telephone intake call is scheduled.
  • Upon completion of the intake call, we begin the process of searching for great jobs that meet your criteria. The 30-day clock begins upon completion of the client intake process after you’ve approved at least three jobs.

Subscription Terms:

  • Job Concierge is a subscription service on a 30-day term.
  • The 30-day clock begins upon completion of the client intake process after you’ve approved at least three jobs.
  • You may renew your subscription every 30 days or cancel at any time with no questions asked.

Refund Policy:

  • A refund is available only if requested within 30 days of purchase date and before the Job Concierge process begins.
  • After the Job Concierge process begins, a refund is no longer available.
  • Officially, the Job Concierge process begins after the introductory questionnaire is completed.
  • No refund is available beyond 30 days from the original purchase date (regardless of questionnaire status).
  • All sales are final after 30 days from purchase date.
  • JobStars reserves the right to deny or refuse to grant a refund after the Job Concierge process begins.
  • No guarantee is made regarding employment, job offers, or any other performance-based measures.
  • All refunds are subject to 3% withholding to account for PayPal’s policy on transaction fees for sellers.

Career Coaching

Career Coaching is an on-going, co-active professional relationship designed to provide guidance, instruction, and support to help you set career goals and accomplish them. Optional homework assignments may be included in-between each coaching session to ensure you’re getting the most out of this experience.  Client participation is essential to a successful outcome of the Career Coaching process.

Getting Started:

  • Visit the Career Coaching page to select your package.
  • Proceed to the Cart and follow the instructions to make your payment, all major credit cards accepted.
  • When the order is placed successfully you will receive an email confirming your order and an e-receipt.
  • Within 24 hours you are emailed the introductory coaching assessment to complete.
  • After completing the introductory coaching assessment an introductory intake session is scheduled between you and your Career Coach within 5 business days.

Career Coaching Process:

JobStars Career Coaching is co-active professional relationship designed to help job seekers achieve their career goals. It involves careful listening, targeted questioning, stimulating conversation, and interactive exercises. We encourage your feedback and value your participation.

  • JobStars promises to schedule the introductory intake session within 5 business days after the client’s introductory assessment is completed.
  • JobStars promises to send a session recap to the client within 2 business days after the completion of a session.
  • JobStars provides 15 days of email correspondence from your Career Coach after the final session.
  • JobStars promises to respond to all client questions via email within 2 business days.
  • Client must provide at least 24 hours notice before cancellation of a scheduled / confirmed coaching session.
  • Cancellation of a scheduled / confirmed session with less than 24 hours is subject to a rescheduling fee.
  • Á la carte sessions are for job seekers with needs beyond the Career Coaching programs. It’s also used when you’d like more time with the Career Coach after your program has ended.

Refund Policy:

  • A refund is available only if requested within 30 days of purchase date and before the career coaching process begins.
  • After the career coaching process begins, a refund is no longer available.
  • Officially, the career coaching process begins after the introductory assessment is completed.
  • No refund is available beyond 30 days from the original purchase date (regardless of questionnaire status).
  • All sales are final after 30 days from purchase date.
  • JobStars reserves the right to deny or refuse to grant a refund after the career coaching process begins.
  • No guarantee is made regarding employment, job offers, or any other performance-based measures.
  • All refunds are subject to 3% withholding to account for PayPal’s policy on transaction fees for sellers.

Customer Privacy Policy


Disclaimer

JobStars USA LLC is not an employment agency or a recruiting firm, and makes no representations or guarantees regarding the effectiveness of the Resume Writing, Job Seeker Services, or Career Coaching or the effectiveness of the services in meeting your employment objectives. JobStars USA LLC does not guarantee that Resume Writing, Job Seeker Services, or Career Coaching will result in your being hired and is not responsible for any employment decisions made by any employer.
*Last Update on Thursday July 6, 2023
*Created on July 15, 2017