Participation Terms and Conditions

Participation Terms and Conditions2018-11-05T20:02:23+00:00

Participation Terms and Conditions for JobStars Resume Writing Services and Career Coaching.

*Updated July 15th 2017

Resume Writing Services

You understand and agree that by purchasing JobStars Resume Writing Services you are agreeing to initiate the resume writing process by logging into the client portal to complete the introductory questionnaire. The resume development process will require your active involvement in answering questions and reviewing documents to provide your resume writer with applicable information to be included in your document(s).

Getting Started:

  • Visit the Resume Writing page to select your package and experience level.
  • Proceed to the Cart and follow the instructions to make your payment, all major credit cards accepted.
  • When the order is placed successfully you will receive an email confirming your order and an e-receipt.
  • Within 24 hours you are granted access to the client portal to complete the introductory questionnaire.
  • After completing the introductory questionnaire a telephone intake call is scheduled.
  • The first drafts of your Resume (and supporting documents) are delivered via email within 5 business days after completion of the telephone intake call.

Resume Writing Process:

The Resume Writing process is primarily executed through written revisions – however, telephone conversations are certainly available upon request. We encourage your feedback and value your participation.

  • JobStars promises to deliver first drafts of Resume and supporting documents within 5 business days, after the introductory questionnaire and followup questions are completed.
  • JobStars promises to deliver all Resume draft revisions within 3 business days of receipt from client.
  • After first draft delivery clients have a 30-day window to request edits and revisions to the documents.
  • Final copies (MS Word, ASCII, & PDF) are delivered electronically after the client gives final approval, or after 30 days have passed since the delivery of your first drafts (whichever comes first).

Refund Policy:

  • A refund is available only if requested within 30 days of purchase date and before the resume writing process begins.
  • Once the resume writing process begins a refund is no longer available.
  • Officially, the resume writing process begins after the introductory questionnaire is completed.
  • No refund is available beyond 30 days from original purchase date. (regardless of questionnaire status).
  • All sales are final after 30 days from purchase date.
  • JobStars reserves the right to deny or refuse to grant a refund after the resume writing process begins.
  • No guarantee is made regarding employment, job offers, or any other performance-based measures.

Career Coaching

Career Coaching is an on-going, co-active professional relationship designed to provide guidance, instruction, and support to help you set career goals and accomplish them. Homework assignments are included in-between each coaching session to ensure you’re getting the most out of this experience.  Client participation is essential to a successful outcome of the Career Coaching process.

Getting Started:

  • Visit the Career Coaching page to select your package.
  • Proceed to the Cart and follow the instructions to make your payment, all major credit cards accepted.
  • When the order is placed successfully you will receive an email confirming your order and an e-receipt.
  • Within 24 hours you are emailed the introductory coaching assessment to complete.
  • After completing the introductory coaching assessment an introductory intake session is scheduled between you and your Career Coach within 5 business days.

Career Coaching Process:

JobStars Career Coaching is co-active professional relationship designed to help job seekers achieve their career goals. It involves careful listening, targeted questioning, stimulating conversation, and interactive exercises. We encourage your feedback and value your participation.

  • JobStars promises to schedule the introductory intake session within 5 business days after the client’s introductory assessment is completed.
  • JobStars promises to send a session recap to the client within 2 business days after the completion of a session.
  • JobStars provides 15 days of email correspondence from your Career Coach after the final session.
  • JobStars promises to respond to all client questions via email within 2 business days.
  • Client must provide at least 24 hours notice before cancellation of a scheduled / confirmed coaching session.
  • Cancellation of a scheduled / confirmed session with less than 24 hours is subject to a rescheduling fee.
  • Á la carte sessions are for job seekers with needs beyond the Career Coaching programs. It’s also used when you’d like more time with the Career Coach after your program has ended.

Refund Policy:

  • A refund is available only if requested within 30 days of purchase date and before the career coaching process begins.
  • Once the career coaching process begins a refund is no longer available.
  • Officially, the career coaching process begins after the introductory assessment is completed.
  • No refund is available beyond 30 days from original purchase date (regardless of questionnaire status).
  • All sales are final after 30 days from purchase date.
  • JobStars reserves the right to deny or refuse to grant a refund after the career coaching process begins.
  • No guarantee is made regarding employment, job offers, or any other performance-based measures.

Disclaimer

JobStars.com and JobStars, LLC is not an employment agency or a recruiting firm, and makes no representations or guarantees regarding the effectiveness of the resume writing or career coaching service or the effectiveness of the services in meeting your employment objectives. JobStars.com and JobStars, LLC does not guarantee that resume writing or career coaching services will result in your being hired and is not responsible for any employment decisions made by any employer.
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