Customer Privacy Policy (for paying clients)

JobStars USA LLC (“JobStars”) is committed to safeguarding the privacy of your information. This Privacy Policy is designed to help you understand how we collect, transmit, and store information specifically for our valued paying customers. This Privacy Policy is not a contract and does not create any legal rights. Providing your information is voluntary and your use of the site after the effective date of this document constitutes your acceptance of this Privacy Policy.

Information We Collect

JobStars collects information during the intake process for paying clients. This includes completing an online introductory questionnaire as well as participating in an intake telephone call to discuss things prior to first draft development. In striving to develop interview-winning Resumes, Cover Letters, and LinkedIn profiles, information is required by JobStars to develop documents that are genuine and reflective of the client.

External Technologies We Use

JobStars utilizes the following external tools and services to facilitate the Resume Writing and Career Coaching process. JobStars uses these services with the understanding and assumption that each are well-regarded organizations which prioritize the security and protection of client information.

  • Clinked is the white label client portal that JobStars uses used for facilitating Resume Writing and Career Coaching services. This includes messaging with clients as well as uploading customer files, documents, and recordings.
  • FreeConferenceCall is the telephone service that JobStars utilizes to conduct telephone intake sessions with JobStars customers. This includes recording of intake sessions for use during the Resume Writing process.
  • Google Workspace is a business solution provided by Google. JobStars uses a variety of Google Workspace tools including Drive, Sheets, Docs, and more to develop and store documents with sensitive client information. .
  • Gravity Forms is the technology behind the functionality of the online introductory questionnaire. When JobStars clients work on the introductory questionnaire, they are interacting and inputting information into a  form powered by Gravity Forms.

Telephone Recording

JobStars uses telephone recording technology to capture valuable client information during the intake process for Resume Writing and Career Coaching services. Recordings are held in full confidentiality and are used for no other purpose than delivering the best possible service to each valued client. If you do not wish to be recorded, you may opt out of any recordings. All recorded data is stored in a confidential and private folder (GSuite). All client recordings are permanently deleted from storage after 90 days.

Contact Information

Questions regarding this Privacy Policy should be directed to info@jobstars.com

Last Updated: May 7, 2022 (GDPR)