Customer Privacy Policy (for paying clients)

JobStars USA LLC (“we”, “us”, or “our”) is committed to safeguarding the privacy of information for our valued paying clients. This ‘Customer Privacy Policy’ is an addendum to the primary Privacy Policy which explains what information we collect, how we use it, and what rights you have in relation to it.

The goal of this Customer Privacy Policy is to disclose what information we collect, how we use it, and how it is stored for the purposes of delivering our expert Resume Writing and Career Coaching services.

Information Collection – Career Services

We are a career services practice that provides 1-on-1 Resume Writing and Career Coaching services for individual professionals across a broad spectrum of industries and occupations. In order to deliver these services effectively, we must collect sensitive personal information from our clients.

By placing your order with us as a paying customer, you are agreeing to voluntarily provide personally identifiable and/or sensitive information during the client intake process. This includes, but is not limited to: your name, email, phone number, home address, work history, career aspirations, and more.

EXTERNAL TECHNOLOGIES WE USE

Before, during, and after the delivery of these services we use several external technologies, services, and platforms to aid in this process. We use these services with the understanding and assumption that each are well-regarded organizations which prioritize the security and protection of client information.

  • Clinked is a third-party provider of the technology behind the JobStars client portal, which is a secure online platform for us to connect with clients. We are a paying customer of Clinked’s premium technology.
  • Custom Databanks is a third-party provider of the technology behind our Resume Distribution service. We share your information with Custom Databanks to facilitate the sendoff of your Resume as part of the aforementioned Resume Distribution service.
  • FreeConferenceCall is a third-party provider of the technology behind our telephone recording capabilities. We are a paying customer of their premium services.
  • Smallpdf is a software development company that provides a simple, secure, and reliable answer for saving documents as a PDF.
  • Google Workspace is a third-party provider of the technology behind a whole host of applications for running a business. We use several tools including Drive, Sheets, Docs, and more. We are a paying customer of their premium services. Your information is stored digitally within Google Drive.
  • Gravity Forms is a third-party provider of the technology behind our online introductory questionnaire. We are a paying customer of their premium services. When you submit information into the questionnaire, it is technically being collected and processed by a third-party (Gravity Forms).

Telephone Recordings

We use telephone recording technology to capture valuable client information during the intake process for Resume Writing and Career Coaching services. These recordings are useful to us during the process of developing your document(s).

If you do not wish to be recorded, you may opt out of any recordings. Simply make the request at any point prior to the intake call.

Information Sharing

We do not share your information with external parties for any reason. We only share your information with JobStars career practitioners (Resume Writers and Career Coaches). We never send or transmit your information outside of the platforms, systems, and technologies as set forth in this Customer Privacy Policy.

Information Storage

Information collected during the client intake process is stored digitally within Clinked (client portal) as well as Google Drive indefinitely. Commonly stored information includes the introductory questionnaire, MP3 telephone recordings, drafts, and related documentation.

As a convenience, after completion of your services, we store final copies of all your documents (Resumes, Cover Letters, etc). If you ever lose your final documents, we are happy to pull these from storage and provide them for you.

Erasing Personal Data

You may request the permanent erasure of personal data at anytime during or after the completion of services. To do so, simply submit a contact us request expressing your desire to have all personal data deleted. We are happy to accommodate this request by deleting all folders, files, and logins associated with your account.

Information Collection – Payment Processing

We accept payments through PayPal. When processing payments, some of your data will be passed to PayPal, including information required to process or support the payment, such as the purchase total and billing information. Please see the PayPal Privacy Policy for more details.

We collect information about you during the checkout process on our store.

While you visit our site, we’ll track:

  • Products you’ve viewed: we’ll use this to, for example, show you products you’ve recently viewed
  • Location, IP address and browser type: we’ll use this for purposes like estimating taxes and shipping

We’ll also use cookies to keep track of cart contents while you’re browsing our site.

When you purchase from us, we’ll ask you to provide information including your name, billing address, shipping address, email address, phone number, credit card/payment details and optional account information like username and password. We’ll use this information for purposes, such as, to:

  • Send you information about your account and order
  • Respond to your requests, including refunds and complaints
  • Process payments and prevent fraud
  • Set up your account for our store
  • Comply with any legal obligations we have, such as calculating taxes
  • Improve our store offerings
  • Send you marketing messages, if you choose to receive them

If you create an account, we will store your name, address, email and phone number which will be used to populate the checkout for future orders.

We generally store information about you for as long as we need the information for the purposes for which we collect and use it, and we are not legally required to continue to keep it. For example, we will store order information for tax and accounting purposes. This includes your name, email address and billing and shipping addresses.

Ownership and our webmaster / technical team have access to the information you provide us. This includes:

  • Order information like what was purchased, when it was purchased and where it should be sent, and
  • Customer information like your name, email address, and billing and shipping information.

Contact Information

Questions regarding this Privacy Policy should be directed to info@jobstars.com

Last Updated: August 3, 2022